My forms are placing everyone in the pending payment section

  • dannasnow
    Asked on June 24, 2022 at 1:40 PM

    My forms are placing everyone in the pending payment section!! None of the forms are being approved!! Please help!! The payments are coming through PayPal just fine. I have had to go in manually approve them since June 21st.

    Jotform Thread 4120881 Screenshot
  • Leonidas JotForm Support
    Replied on June 24, 2022 at 3:22 PM

    Hello dannasnow,

    Thanks for reaching out to Jotform Support. Can you please make sure that IPN is enabled within your PayPal settings? IPN is crucial for Jotform to mark your submissions as completed if there was really a payment made. Please check out this link on how to enable IPN.

    Give it a try and let us know if you need any help.