I can´t sign in to my account.

  • Profile Image
    Asked on August 05, 2014 at 09:47 AM

    I try to sign in put nothing happens I need to see my information!

    Help me please.

  • Profile Image
    Answered on August 05, 2014 at 10:01 AM

    Hello Wilma, 

    Sorry about that. 

    It looks like your account has exceeded its allocated submission count of 100 submissions for each new month. 

    Your forms have accumulated 107 submissions this month. 

    Our system has suspended your account because of this. 

    I have reactivated your account so that you are able to access your forms and data - (we can only do that once)

    To prevent being auto-suspended from exceeding the submission quota, please consider upgrading to a paid account which matches the submission requirements of your form users. 

    You can upgrade for one month or for as long as you need, and you can also cancel anytime - and the subscription price is pretty reasonable. 

    Please let us know how we can assist further.