What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form disabled sometime yesterday evening, why?

    Asked by twild on August 05, 2014 at 09:49 AM

    My form disabled sometime yesterday evening. I had a bunch of submissions after I left work and then started getting emails that the form was unavaliable. During this time, I had not been online at all, I just found this out this morning. I sumbitted a ticket since it was coming up unavailable and was told to enable it, which worked.

    I want to make sure this does not happen again. What would have caused the form to disable? How do I prevent this in the future?

    Emails Submissions all then
  • Profile Image

    Answered by jedcadorna on August 05, 2014 at 09:57 AM

    You have set a limit of 25 submissions. You have to remove the form limits so it won't be disabled again.  It's under Preferences > Form Limits