File upload on my "place your order form" is having a problem

  • Profile Image
    adminessayright
    Asked on August 05, 2014 at 10:25 AM

    http://www.essayright.com/place-your-order-2.html

    A client of mine was trying to send me a file through my jot form but he is getting a message which says  "File size cannot be bigger than: 1024Kb". According to Jot form, the available space is 100MB. Can you please explain why this is happening?

     

    Mrudula

  • Profile Image
    david
    Answered on August 05, 2014 at 10:33 AM

    Hi,

    I cloned your form to test it and it appears that all three of your file upload fields are still set to the default amount of 1024KB or 1MB:

    You can adjust this by follow this guide:

    https://www.jotform.com/help/33-Changing-the-Upload-Size-Limit

    Please let us know if you have any further questions and we will be happy to help.

    Thank you for using JotForm!