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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form Captcha not working in Firefox

    Asked by gmdpickett on July 21, 2010 at 10:06 AM

    I am having issues with the Captcha feature in Firefox.  This feature works fine in all other browsers - but when it's loaded in Firefox the loading animation keeps display until I click on the refresh arrow in the captcha field.

    You can see what I mean at www.edmontonbuildingmaintenance.ca

    How can I fix this?

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    JotForm Founder

    Answered by aytekin on July 22, 2010 at 06:02 AM

    I opened the page on Firefox and the captcha shown up the first time:

    I am using Firefox on Mac OS X. Is this happening on Windows?

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    Answered by gmdpickett on July 22, 2010 at 09:17 AM

    Yes, this is on a Windows machine. Can someone else try this and see if it is working on a Windows based machine.

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    JotForm Founder

    Answered by aytekin on July 22, 2010 at 09:41 AM

    Yes, there is a problem with Captcha on Windows Firefox. We are working on it. 

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    JotForm Founder

    Answered by aytekin on July 22, 2010 at 02:06 PM

    This should be fixed now. Can you check it and confirm that?

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    Answered by gmdpickett on July 22, 2010 at 02:16 PM

    Yes, that's got it.

    Thanks.

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    Answered by gmdpickett on July 26, 2010 at 05:40 PM

    aytekin,

     

    Okay the Firefox issue is back.  Things were working fine last week. Now - in Firefox the captcha keeps displaying the loading animation and won't go away until I click the refresh icon.

    I don't what you did last week that fixed this issue...but it's back.

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    JotForm Founder

    Answered by aytekin on July 27, 2010 at 03:15 AM

    We had to reverse that fix temporarily since we had another problem on some Firefox versions. We are on it. It will be fixed very soon.

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    Answered by paynem on August 25, 2010 at 10:29 AM

    Unfortunately, CAPTCHA still is not loading in FF or IE @ http://www.facebook.com/pages/Sarasota-FL/Sarasota-Homes/127781257234830?v=app_4949752878

     

    Webpage error details

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C)
    Timestamp: Wed, 25 Aug 2010 15:24:57 UTC


    Message: 'a4949752878_JotForm' is undefined
    Line: 72
    Char: 151
    Code: 0
    URI: http://www.facebook.com/pages/Sarasota-FL/Sarasota-Homes/127781257234830?v=app_4949752878


    Message: 'a4949752878_JotForm' is undefined
    Line: 72
    Char: 151
    Code: 0
    URI: http://www.facebook.com/pages/Sarasota-FL/Sarasota-Homes/127781257234830?v=app_4949752878

    Thank you!

    Mike

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    JotForm Founder

    Answered by aytekin on August 26, 2010 at 01:51 AM

    You cannot use CAPTCHA on facebook forms. It is not possible since Facebook does not allow advanced scripting on FBML. 

    You will need to remove that from your form. 

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    Answered by spletniagent on November 15, 2011 at 06:02 AM

    is there something new about this problem.

    The problem still persists on firefox 3.6.24 ...

     

    Bye

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    Answered by allanftd on November 15, 2011 at 07:08 AM

    Hi spletniagent,

    May we ask for the URL of your form (both the JotForm URL and the URL of the website where it is embedded) so that we can try to replicate the error?

    We'll await your response so that we can further assist you.

    Thanks,

    Allan
    JOTFORM SUPPORT

     

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    Answered by spletniagent on November 16, 2011 at 07:54 AM
    The url of webpage is: http://lingo-translations.com/index.php/contact-us
    The url of form (insde my account is:
    http://www.jotform.com/?formID=13183955217
    Thank you for your help
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    Answered by allanftd on November 16, 2011 at 03:56 PM

    Hi spletniagent,

    Thanks for responding promptly. I have tested both of your forms but did not find any issues with the Captcha image. Could you please try again and let us know if the issue continues to persist.

    Allan
    JOTFORM SUPPORT

     

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    Answered by spletniagent on November 23, 2011 at 08:23 AM
    I am sending you a video clip (recorded from my desktop).
    This problem only happens in mozilla firefox 3.6.24.
    Maybe it will help you.
    Thank you
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    Answered by fxr on November 23, 2011 at 03:37 PM

    Thanks spletniagent,

    It would be great, if you could post the video with a brief explanation of the issue in a new thread.