What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I downgrade back to the Starter Plan?

    Asked by BTCMSA on August 05, 2014 at 11:15 AM
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    JotForm Support

    Answered by Welvin on August 05, 2014 at 12:00 PM


    For subscription that is paid through Paypal, you have to cancel it by going to your Paypal Account Dashboard. Or, we can request the cancellation to our billing department. But upon checking our records, your subscription is already cancelled. Your account will be on the Premium Plan until August 10, 2014.

    Thank you!

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    Answered by BTCMSA on August 05, 2014 at 02:09 PM

    Thanks. I found an answer in the FAQs and cancelled it on Paypal.