What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
My email notification for one of my forms is not workingAsked by messengernews on August 05, 2014 at 12:08 PM
I have tried multiple email addresses for the form for Messenger delivery routes and the email notification never arrives. I have checked spam and it is not there either. Any assistance you could provide would be appreciated.
Thank you -
It seems like you have deleted the form. Anyway, I can't find any email logs for all of the recipients of the form. All of the recipients are created into the same domain: messengernews.net. Your form notification settings are correct, and the email addresses aren't into our bounce list.
One solution for that issue is to setup Mandrill's SMTP to your forms. Please follow this guide: http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address
Another recommended solution for this issue is to add our IP Addresses and Mail Server Domains to your whitelists. Please refer to this guide: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
Lastly, please let us know for the new form so we can make our test to it.