Account suspended: Forgot Log in information

  • Sandy k Hoke
    Asked on June 25, 2022 at 4:50 PM

    Hello! I am so sorry to bother you! My computer crashed and I am trying to log in and a different computer, but I cannot remember my username or login. Can you help with that?


    please help


  • Marina_V
    Replied on June 25, 2022 at 6:39 PM

    Hi Sandy,

    Thanks for reaching out to us for help. I am sorry you are having issues logging in on a different computer. I can help you with the solution. The username associated with your account s*ho*e10*9. If you forgot your password, you can reset it instead. Let me take you through it:

    1. Go to the Jotform Main Page and click on Login.

    Graphical user interface, application Description automatically generated Screenshot 10

    2. On the login screen, click on Forgot Password.

    Graphical user interface, application Description automatically generated Screenshot 10

    3. Enter your email address and then click on Send Reset Instructions.

    Graphical user interface, text, application Description automatically generated Screenshot 32

    You'll get an email with instructions about how to reset your password.

    1641475163 61d6ec5b719f1 Screen Shot 202 Screenshot 43

    4. In the email, click on Reset Password.

    Graphical user interface, application, email, website Description automatically generated Screenshot 54

    5. Enter your new password, enter it again to verify it, and then click on Create a New Password.

    1641475641 61d6ee3951282 Screen Shot 202 Screenshot 65

    Your new password is now set and you can use it to log into your Jotform account.

    Because you cannot get your log-in information correct, the system suspended the account. I have now reactivated it. You should now be able to log back in after resetting your password.

    Let us know if you have any other questions.