What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    PayPal product price gets changed when accessed with its direct URL.

    Asked by aquasports on August 05, 2014 at 02:25 PM

    I have set up payment on jot form, I set up a price , it looks fine on edit jot form, but on view jot form and my site it is a different price 

    Also, have been having many problems getting payment

     

    Page URL:
    http://mauikiteboardinglessons.com/home/student-instructor-compatabili<br/>ty/

    paypal form calculate total
  • Profile Image
    JotForm Support

    Answered by Mike_T on August 05, 2014 at 02:48 PM

    Thank you for contacting us.

    The calculation looks fine on my side:

    If I am missing something, please let me know.

    I would like to recommend you to open a new thread about the payment issue. Please include as much information as possible on the new thread. In this way, we will be able to investigate it and get back to you with a solution.

  • Profile Image

    Answered by aquasports on August 10, 2014 at 07:21 PM
    ​No the semi private family is 290: I set it up this way :
    [image: Inline image 1]
    but keeps coming out :
    [image: Inline image 2]
    Aloha,
    Karen and the Aqua Sports Maui Team
    808 242 8015
    Aqua Sports Maui Kiteboarding Lessons
    Aqua Sports Maui on Facebook

    Aqua Sports Maui Blog
    Maui Wind and Wave Forecast
    Northshore Kite and Sail Repair
    Windsurfing School of Maui
    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on August 10, 2014 at 08:29 PM

    Hi,

    We are not able to see the screenshot images you had provided. Please retry uploading them again following this guide -How-to-include-screenshot-image-in-the-support-forum

     

    Thanks.

  • Profile Image

    Answered by aquasports on August 10, 2014 at 09:01 PM
    That page is unavailable. I try again, see attachment
    Aloha,
    Karen and the Aqua Sports Maui Team
    808 242 8015
    Aqua Sports Maui Kiteboarding Lessons
    Aqua Sports Maui on Facebook

    Aqua Sports Maui Blog
    Maui Wind and Wave Forecast
    Northshore Kite and Sail Repair
    Windsurfing School of Maui
    ...
  • Profile Image
    JotForm Support

    Answered by ashwin_d on August 10, 2014 at 11:39 PM

    Hello,

    Unfortunately, we are still unable to see the image you have shared.

    I did check your form and it seems I have understood your issue correctly. It seems that the price of "Semi Private- Family- 3 Hours" you have set in form builder is "$290" but when you access your form with its direct URL or embed it, the price gets changed to "$39". Please check the screenshot below:

    Is that the issue you are having?

    There seems to be some glitch. I cloned your form and I am able to replicate the issue you are having. I removed the product and added it again with different price but the issue persists. I am reporting this to our back end team. We will get back to you as soon as we have any update from them.

    Thank you!

  • Profile Image
    JotForm Support

    Answered by NeilVicente on August 11, 2014 at 04:46 AM

    @aquasports

    We would like to inform you that the bug with your form has been fixed. For your information though, I have removed the blank quantity options in the product as it contributes to the bug's occurrence. I have also added a check to prevent blank quantity options to be added.

    Let us know if you're having any other difficulties.

    Thanks!