My Acc is disabled

  • Lerato Dontache
    Asked on June 26, 2022 at 2:44 PM

    Hello

    My account is disabled I don't know why?

    Could you reinstated it urgently


    Thank you

    Jotform Thread 4123638 Screenshot
    Page URL: https://form.jotform.com/221744336992564
  • Rhina JotForm Support
    Replied on June 26, 2022 at 3:54 PM

    Hi Lerato!

    Thanks for reaching out to Jotform Support.

    Please allow time for us to check on this and I will get back to you as soon as I can.

    Thanks Lerato!

  • Rhina JotForm Support
    Replied on June 26, 2022 at 7:18 PM

    Hi Lerato!

    Thanks for reaching out to Jotform Support.

    Upon checking it seems that your account was auto suspended for possible phishing.

    We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our Terms.

    Kindly provide us the following information:

    1. The URL where their forms are used/embedded.

    2. Their website or proof of affiliation to a legitimate institution.

    3. Share with us a document that will prove that they are authorized to offer such services

    Send these proofs to "reviewers@jotform.com" with Thread #4123638 as your subject. We will let you know about the status of your account after a thorough review of your proofs.

    Looking forward to assisting you with this.

    Thanks Lerato!