Cancel yearly plan and upgrade to monthly

  • maruladprao15niti
    Asked on June 27, 2022 at 1:03 AM

    how to cancel payment 234 USD and change plan to 39 per month?

  • Jeric JotForm Support
    Replied on June 27, 2022 at 2:02 AM

    Hello maruladprao15niti,

    Thanks for reaching out to Jotform Support. I will escalate your concern to our billing team so they can refund your payment and downgrade to the free plan so you can upgrade to the monthly plan.

    As soon as an update is available, we'll let you know.


  • Jeric JotForm Support
    Replied on August 9, 2022 at 2:32 AM

    Hello maruladprao15niti,

    Thanks for your patience and I extremely apologize for the delay in our response. With regard to your payment, I see that it has been refunded and by now, the money should have been reflected on your account. You may now upgrade to a monthly plan.

    Let us know if you have other concerns.