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    when i hit submit on either form it takes 53 seconds before redirecting to paypal, what is wrong?

    Asked by capitalfund on August 05, 2014 at 08:09 PM

    i cannot use jotforms if this is how slow it is, pls let me know if there is a problem asap, thnx

    submit paypal submit submission lag
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    JotForm Support

    Answered by jonathan on August 06, 2014 at 12:11 AM

    Hi,

    I agree that 53 seconds is definitely too long.. but I can assure you that it was not suppose to be that slow specially if form is very short and simple.

    But when I did a test submission on your form  http://www.jotformpro.com/form/42122163844953

    it only took about 4 secs at maximum before the submission transitioned to the Paypal screen.

    Please note that there is an Upload file requirement in your form -- so you have to consider the lag time to complete first the uploading of the file before the submission will finally move to Paypal page.

     

     

     

    May I inquire if the form was also embedded on a website?

    If it is, it will be better if I can also investigate and test the form on the website itself so I can evaluate if there are any  other issue.

    I suggest you also test the form again at this time if it is still taking that long to submit.

     

    Please inform us if issues persist.

     

    Thanks.