- capitalfundAsked on August 05, 2014 at 08:09 PM
i cannot use jotforms if this is how slow it is, pls let me know if there is a problem asap, thnx
- JotForm SupportjonathanAnswered on August 06, 2014 at 12:11 AM
I agree that 53 seconds is definitely too long.. but I can assure you that it was not suppose to be that slow specially if form is very short and simple.
But when I did a test submission on your form http://www.jotformpro.com/form/42122163844953
it only took about 4 secs at maximum before the submission transitioned to the Paypal screen.
Please note that there is an Upload file requirement in your form -- so you have to consider the lag time to complete first the uploading of the file before the submission will finally move to Paypal page.
May I inquire if the form was also embedded on a website?
If it is, it will be better if I can also investigate and test the form on the website itself so I can evaluate if there are any other issue.
I suggest you also test the form again at this time if it is still taking that long to submit.
Please inform us if issues persist.