What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Please advise how I can receive a refund since I cancelled my subscription already.

    Asked by pjslodge on August 05, 2014 at 10:39 PM
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    JotForm Support

    Answered by jonathan on August 06, 2014 at 05:15 AM


    Since you have already cancelled your paid subscription via Paypal, I have now downgraded your subscription with username pjslodge to FREE subscription type.

    I have also now submitted a refund request for the full amount that were charged.

    The refund process should take up to 2 weeks before the refund amount will be credited to your account.

    Please inform us if there is more we can assist you with.