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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Filled entries in my form is not showing in my email.

    Asked by OmarGhali on August 06, 2014 at 04:47 AM

    Some in the Form Tools are not working
    1- Drop Down
    1- Check Box

    The form I create to do a test on my page named "Test"

    The link: http://form.jotformpro.com/form/42163924969971

    Nothing appears in the email received as shown in the attached photo.

    Page URL:
    http://form.jotformpro.com/form/42163924969971

    Screenshot
  • Profile Image

    Answered by jedcadorna on August 06, 2014 at 07:55 AM

    Your notification settings is different from your field value. Try deleting and creating the notification again. It should now show a correct value to your mail messages.

    Old field value:

    Delete the old settings and create a new one. These should be the new value.

  • Profile Image

    Answered by OmarGhali on December 01, 2014 at 10:31 AM
    Dear Sir,
    I would like to downgrade to Premium then I want to pay for the next period before December 25th, 2014
    When I click "Next Billing Date" nothing happened! "as shown in attaches photo."
    1-Can I downgrade before I pay for the next period?
    2- Guide me how to pay after I downgrade.
    3- Can I pay with another credit card "Visa"?

    Best regards,
    Omar Ghali


    ...
  • Profile Image

    Answered by Ben on December 01, 2014 at 11:20 AM

    Hi Omar,

    I have moved your request to a new thread where we will be assisting you to make a switch.

    That thread has been marked as private and you can find it here: http://www.jotform.com/answers/467495

    Best Regards,
    Ben