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    paypal redirect to custom URL

    Asked by molly on August 30, 2011 at 09:30 AM


    Few questions - I am using a jotform, where paypal payment is integrated.  After the visitor completes payment, I would like them to be re-directed to a custom URL on my site which happens to be a .pdf document.

    I have set up the custom URL re-direct in jotform, and that's great.  It's technically working ok but with a few minor glitches that I would like to clear up.

    1. I cannot seem to figure out in Paypal, how to make the re-direct AUTOMATIC, so the visitor doesn't have to click on the "return to xyz site" link in Paypal.  Most visitors won't know to do this.  I know this same question has been discussed here, but it doesn't specifically answer my question/issue.  I know I cannot set the AUTO re-direct in Paypal to this custom URL, because we use this paypal account for other forms of payment, and not all payments going into this account from Paypal should re-direct to this custom URL.  It's ONLY for this form.  So, I have to rely on the re-direct on the jotform to re-direct for this submission only.  I can live with this issue, but it would be great to know how to fix it. 

    If i can't fix it...

    2.  How/where do you change the "return to xyz site" text in Paypal?  Right now it shows "return to (mypaypal@emailaddress)" and i want it to show the site name instead. 

    2.  Once they do click on "return to xyz site", they are re-directed to the URL (.pdf) that I want, but before they get there, i get this message:

    Although this page is encrypted, the information you have entered is to be sent over an unencrypted connection and could easily be read by a third party.

    Are you sure you want to continue sending this information?

    What's up with that?


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    Answered by allanftd on August 30, 2011 at 10:52 AM

    Hi Molly,

    Thank you for contacting JotForm Support regarding your inquiry. Once a Paypal Payment Tool is integrated into your JotForm form, the Custom Thank You page in your JotForm form will  be overridden by Paypal since your customer is actually being redirected to a page outside your JotForm form towards the Paypal payment form after clicking the Submit button. As a result, JotForm loses control of the way it behaves. The only way to resolve is is to use the Return URL function of Paypal (which, unfortunately, is being used by another form of yours. I think its a good idea to get a separate Paypal account for your JotForm form). 

    Regarding your other questions, I recommend that you consult and contact Paypal Customer Support for a more accurate and up-to-date answer.

    Please let us know if you have any other questions or concerns about your JotForm forms. Thank you for using JotForm!


  • Profile Image

    Answered by molly on August 30, 2011 at 11:48 AM

    Thanks, so in a nutshell, you cannot use custom URL re-direct in jotform  and paypal payment at the same time, on the same form?

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    Answered by allanftd on August 30, 2011 at 11:55 AM

    Yes Molly, that is correct. Essentially, you cannot use both features at the same time in the same form. The workaround is to use Paypal's Return URL feature but unfortunately, you cannot use it for this particular form. If possible, please create another Paypal account to accommodate this other form.