Forms no longer working

  • Profile Image
    rsheard
    Asked on August 30, 2011 at 09:48 AM

    I started using JotForm recently, but the last couple of days, I can't get the site to work. Is it a Mac thing? (It worked fine on my Mac last week.)

     

    When one of my forms opens and I select edit, I can't do anything--move items into the form, even rename it.

  • Profile Image
    liyam
    Answered on August 30, 2011 at 12:51 PM

    Hello rsheard,

    Have you tried deleting your web browser's cache?  I haven't heard about an issue about a website that was caused by an operating system so I firmly believe that your case is due to your browser's temporary internet files.

    Can you also tell us what type of browser you're using?

    Thanks,

    Liyam

  • Profile Image
    liyam
    Answered on August 31, 2011 at 01:24 PM

    Hello rsheard,

    For some reason your reply did not appear here, but it's alright as I have received it in my email notification.

    Anyway, in regarding your concern, if in any case your problem still persists, please do let us know. We'll be around to assist.

    Thanks and warm regards,

    Liyam

     

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    Wow, it was as simple as clearing the cache. Thanks. I'm using Firefox 6.0 on a MacBook Pro.

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