What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Forms no longer working

    Asked by rsheard on August 30, 2011 at 09:48 AM

    I started using JotForm recently, but the last couple of days, I can't get the site to work. Is it a Mac thing? (It worked fine on my Mac last week.)

     

    When one of my forms opens and I select edit, I can't do anything--move items into the form, even rename it.

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    JotForm Support

    Answered by liyam on August 30, 2011 at 12:51 PM

    Hello rsheard,

    Have you tried deleting your web browser's cache?  I haven't heard about an issue about a website that was caused by an operating system so I firmly believe that your case is due to your browser's temporary internet files.

    Can you also tell us what type of browser you're using?

    Thanks,

    Liyam

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    JotForm Support

    Answered by liyam on August 31, 2011 at 01:24 PM

    Hello rsheard,

    For some reason your reply did not appear here, but it's alright as I have received it in my email notification.

    Anyway, in regarding your concern, if in any case your problem still persists, please do let us know. We'll be around to assist.

    Thanks and warm regards,

    Liyam

     

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    Wow, it was as simple as clearing the cache. Thanks. I'm using Firefox 6.0 on a MacBook Pro.

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