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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am not getting email notifications

    Asked by kellycooksey on August 30, 2011 at 09:49 AM

    I see this is a pretty popular problem. I have had this email address for several years, and just put an order form on my Facebook page using my email as kellycooksey@hotmail.com for the email submissions. I have tested it twice, and see the submissions on the JotForm page, but I am not getting them sent to my email. They are not in my Spam folder either. And I have double-checked that I endered my email address correctly.  Could you please check to see what I might have done wrong? Checking submissions on JotForm is not convenient all throughout the day.  Thanks!

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    Answered by allanftd on August 30, 2011 at 11:23 AM

    Hi kellycooksey,

    Thank you for bringing this to our attention. I have checked our mail server logs and found one entry matching for your email address and it seems to be sent successfully (stat=Sent):

    Aug 30 09:35:03 monk sm-mta[15620]: p7UDZ2Oo015618: to=<kellycooksey@hotmail.com>, ctladdr=<noreply@jotform.com> (1002/1003), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=126949, relay=mx3.hotmail.com. [65.55.92.168], dsn=2.0.0, stat=Sent ( <e7893d8086c4fbdfb2c37e02966460c5@www.jotform.com> Queued mail for delivery) Please wait for up to 5 minutes for your submission to reach your mailbox. Usually there should be close to real-time submission, but for some reason it gets delay while in transit.

    I have tested your form using a yahoo.com email account and it was successfully sent as shown below:

    Please try using Yahoo Mail, Gmail, or some other email provider other than the one you're using now and let us know if it works this time or not.

    Thank you for using JotForm!

    JOTFORM SUPPORT

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    Answered by kellycooksey on August 30, 2011 at 11:35 AM

    It's been several hours, and I still don't have a notification.....nor do I have anything from Yahoo.

    I can't change my email address that I use, so are you saying that your form will not work with a Hotmail address?

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    Answered by cganz on August 30, 2011 at 11:57 AM

    I am having the same problem. I sent a test form to myself at chg@mobilemarketcreator.com. The message appeared in JotForm but I never received the email to my email client.

    Can you please explain how I should fix this issue. Getting the email forwarded is kind of important. Can't always check JotForm for submissions.


    Thanks

    Cary Ganz

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    Answered by allanftd on August 30, 2011 at 12:26 PM

    @Kelly:

    The test email that I used is the built-in test button found in the Email Notification Wizard. So you will not receive the test (I sent it to my email address) and it will not be counted against your account's submissions allowance. 

    I'm not saying that email notifications will not work with Hotmail, in fact, I used Hotmail to test the form of another user Cary below. If a user is having difficulties with the current setup, what we usually do as a nice way to isolate the problem cause is to change the email provider of the recipient. In my case, I changed the email address to a Yahoo Mail account, and I was able to receive it.

    I thought it would be a good idea to send an actual test submission from your form. I have sent one, kindly check if you receive it or not.

    @Cary:

    May we ask if you've checked your mail box's spam/junk folder? I have checked our mail server logs and found that it was successfully sent to your email address as shown below:

    Aug 30 01:03:18 yang sm-mta[15260]: p7U53H8o015254: to=<chg@mobilemarketcreator.com>, delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=126938, relay=mobilemarketcreator.com. [174.132.78.244], dsn=2.0.0, stat=Sent (OK id=1QyGTl-00016F-Dx)

    I have also tested your form and was able to receive the email notification success fully using a Hotmail email account:

    I have also used your actual form to send a submission, please check your mailbox if you received it or not.

    Please try again and let us know if it works this time or not. 

     

    We apologize for any inconvenience and thank you for your patience.

    JOTFORM SUPPORT

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    Answered by momentvideo on September 22, 2011 at 10:18 AM

    I am having the same issue.  Client submitted a form and I received no email.  I just clicked test email twice and have received nothing.  I have a Yahoo email address.

    Joe

    momentvideo@yahoo.com

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    Answered by brx250 on September 22, 2011 at 09:49 PM

    Hi Joe,

    First of all, we do apologize for any inconvenience.

    In order for us to look into this deeper, we might need additional details regarding to your issue, such as the form's URL/ID and the webpage where the form is embedded to. We will be waiting for your response.

    Thank you for your patience.

    ___________________________________________     

    Albert  JotForm Support  

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    JotForm Founder

    Answered by aytekin on September 23, 2011 at 10:44 AM

    It looks like yahoo blocked us for a few minutes yesterday. It seems to be fixed now. Sorry about that.