What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    my jotform will not link to my personal email account.

    Asked by hannibaldick on August 06, 2014 at 11:54 AM

    I went through the sender email alert to change my email to personal email, but still when I do a test email or go on my site and fill out form, it doesn't send to my email nor my spam mail. Just my jot form account. Please help


    Terrill D


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    JotForm Support

    Answered by david on August 06, 2014 at 12:28 PM


    The test email will always send to the email associated with your JotForm account which is currently:


    I checked your form and the email notification is set to:

    There is an extra "u" in the email in your notification compared to the one associated with your account.  If you would like to have this go to your gmail account, change the "Recipient E-mail" to your gmail address rather than the contact@aandlsolutions.com one.


    Please let us know if you have any further questions and we will be happy to help.

    Thank you for using JotForm!



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    Answered by andersonlawson on August 06, 2014 at 05:31 PM

    Thank you for your response. I corrected the spelling in the email, but still it doesn't show in my email inbox. Any other suggestions?

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    JotForm Support

    Answered by jonathan on August 06, 2014 at 06:39 PM

    I checked your form http://www.jotform.us/form/42057645383155  but there was NO email alert setup on the form. You need to add Notification Email so that you will be able to receive the submission email in your inbox.


    Follow this user guide How to Add Notification Email.