What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Cancellation policy

    Asked by Daktronics on August 06, 2014 at 12:28 PM

    Where can we find the cancellation policy?  If we went with a year package, and cancelled early, are the rates pro-rated and refunded?

    cancellation
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    JotForm Support

    Answered by BDAVID on August 06, 2014 at 01:51 PM

    We have 30-day money back guarantee. If you decide to cancel your account within 30 days of signing up, we'll give you a full refund — no questions asked. This is stated in our pricing page.

    After the 30 days of having the yearly subscription you can cancel it any time, and you can request a prorated refund if there was a problem with our product or if you are not satisfied with it.