What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    payment problems

    Asked by hlarecords on August 06, 2014 at 01:13 PM

    we have a customer that tried to pay and entered all of the her billing information on our link over and received this error "Access Denied: You do not have sufficient privileges to access this system."


    I think this has to do more with our billing system than with jotform but the problem is that we didn't receive the form either.  please advise?

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    JotForm Support

    Answered by BDAVID on August 06, 2014 at 02:41 PM

    I did not have any problems submitting your form "https://www.jotform.com/40574767801965". What I noticed is that you are asking for credit cards sensitive information:

    That goes against our terms of use, please remove that, and use one of our integrated payment gateways

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    Answered by hlarecords on August 06, 2014 at 04:01 PM
    ok thank you
    *Angela K. McKee *
    Home Life Academy
    Assistant Administrator
    Accounting Department
    888-560-0774 ext. 3515
    Fax: 901-384-0731
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    Answered by riskprocessor on August 14, 2014 at 07:33 PM

    As a rule, credit card information should only be asked for a customer over a SSL only. It seems the customer was entering confidential information, which was not being accepted by the system. As a customer I am aware of the danger I am putting myself into by entering my card details over an insecure site. Its time we all knew.