payment problems

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    Asked on August 06, 2014 at 01:13 PM

    we have a customer that tried to pay and entered all of the her billing information on our link over and received this error "Access Denied: You do not have sufficient privileges to access this system."


    I think this has to do more with our billing system than with jotform but the problem is that we didn't receive the form either.  please advise?

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    Answered on August 06, 2014 at 02:41 PM

    I did not have any problems submitting your form "". What I noticed is that you are asking for credit cards sensitive information:

    That goes against our terms of use, please remove that, and use one of our integrated payment gateways

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    Answered on August 06, 2014 at 04:01 PM
    ok thank you
    *Angela K. McKee *
    Home Life Academy
    Assistant Administrator
    Accounting Department
    888-560-0774 ext. 3515
    Fax: 901-384-0731
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    Answered on August 14, 2014 at 07:33 PM

    As a rule, credit card information should only be asked for a customer over a SSL only. It seems the customer was entering confidential information, which was not being accepted by the system. As a customer I am aware of the danger I am putting myself into by entering my card details over an insecure site. Its time we all knew.