Trying to downgrade service. Why won't it let me?

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    Asked on August 06, 2014 at 04:04 PM

    I went through the steps to downgrade our subscription from premium to the free version. It said that I cancelled the service and then it still says that Premium is our current plan. I'm not sure what I'm doing wrong...

    Thank you,


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    Answered on August 06, 2014 at 05:49 PM

    Hi Rosa,

    We have cancelled your subscription to our end. Your account will stay at the Premium level until August 21, 2014. There should be NO further charges after this period.

    Thank you!