What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Trying to downgrade service. Why won't it let me?

    Asked by SecondChanceCenterForAnimals on August 06, 2014 at 04:04 PM

    I went through the steps to downgrade our subscription from premium to the free version. It said that I cancelled the service and then it still says that Premium is our current plan. I'm not sure what I'm doing wrong...

    Thank you,


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    JotForm Support

    Answered by Welvin on August 06, 2014 at 05:49 PM

    Hi Rosa,

    We have cancelled your subscription to our end. Your account will stay at the Premium level until August 21, 2014. There should be NO further charges after this period.

    Thank you!