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    I am missing a folder of forms

    Asked by gawd_sunflower on August 06, 2014 at 05:04 PM

    Good Afternoon,

    I have a folder called RWW with a red flag.. several weeks ago - I created a sub folder within that folder called RWW_Mini. Then I added the owner of these websites to my users to login and make changes if she needed to.

    Today I went to edit one of those forms in the RWW_mini folder -- it is no longer on my forms. (They're still working - thank god). However if you go to the USERS profile you can see the files are shown but I have to do a search on the forms and sometimes they show and other times they don't.

    I really need to get this folder back without creating more forms. If I have done something incorrectly please let me so I don't do it again.

    Thanks
    Caryn

    Page URL:
    http://www.jotform.com/myaccount/users

    folder
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    JotForm Support

    Answered by Welvin on August 06, 2014 at 06:27 PM

    Hi Caryn,

    I can't seem to find an account under the email address of the current sub-user account. Please kindly make sure to ask the sub-user to accept the invitation first and/or register for an account.

    I see no sub-folder named to RWW_Mini, but it's visible to the sub-user account shared folder settings. That's probably just a cache so please try updating the sub-user account. Try to remove the sub-user and add it back.

    Please update us here if the issue persists.

    Thanks