What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am not getting a copy of the submission to email

    Asked by ashleybridal on August 06, 2014 at 05:33 PM
    this is my jotform i have on my website for customers to send me their orders, when they submit it, i am not getting a copy of it like in the past
     
     
     
    Page URL:
    www.ashleysbridal.com

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    JotForm Support

    Answered by Welvin on August 06, 2014 at 06:51 PM

    Hi,

    Your form notification email setting is correct. Your email address is fine and it's not into our bounce list. I checked our mail logs and it returns a zero result. The most possible reason is that your email servers keep rejecting the emails coming from your form, from the Jotform mail servers. We have a few options to fix the problem;

    1. Adding our IP Addresses and Mail Domains to your server whitelist. Please refer to this guide: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses. Contact your hosting provider if you don't know how to do this.

    2. Setting up Mandrill's SMTP to your form(s): http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address.

     

    Please try that and update us here if the issue persists.

    Thank you!

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    JotForm Support

    Answered by Welvin on August 06, 2014 at 06:52 PM