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  • Profile Image

    Product information sent to Paypal, not only the cost

    Asked by hollywoodtoday on August 06, 2014 at 06:25 PM

    When someone buys, I need all the dropdown info, checkbox info, prices all broke down in my paypalI need this form http://form.jotform.us/form/42156707594158 to send each of the fields on through to paypal so that when I look in my account I have a breakdown of each item they bought/how much/ and everything.

    Its hooked up to my paypal business at the moment, but the infos dont go through, only the cost.  I need EVERYTHING to be broke down in my paypal.

    checkbox prices all JotForm style size font
  • Profile Image

    Answered by Carina on August 06, 2014 at 08:11 PM

    I inspected your form and a solution might be adding a Form Calculation widget and adding the fields with the product information:

    This Form Calculation might be set as hidden.

    Then this Form Calculation can be connected to the Paypal field, by selecting the Form Calculation with the product details as the Custom Field of Paypal, found by selecting the Properties of the Paypal field:

    You may clone to inspect better the test form:

    http://form.jotformpro.com/form/42177231781959? 

    Please let us know if we can be of further assistance.

  • Profile Image

    Answered by hollywoodtoday on August 06, 2014 at 10:28 PM

    ok, Im checking it out.

    That form page you provided does not provide the form details and prices to my paypal when someone purchases something.

     

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    Answered by hollywoodtoday on August 06, 2014 at 10:45 PM

    so I looked at this http://prntscr.com/4ac61n

    I can see that I can choose 1 field to be passed to paypal, but I can only choose 1.  As you can see I chose skype.  The other choices are, domain, skype, etc.  

     

    I need ALLLLL of these fields in my paypal account so I know what EXACTLY people bought, and what prices--> http://prntscr.com/4ac6fy.  I need:

    1. clicks chosen

    2. days chosen

    3. website yes or no

    4. skype written text

    5. email written text

    6. email written text

    7. domain written text

    8. comments, written text

    9. price

  • Profile Image

    Answered by Carina on August 07, 2014 at 12:09 PM

    Unfortunately I had the indication from our developers that there is a Paypal limitation in which the API can accept only one data field and it is limited to 1024 characters.

    So I believe it is not possible to send all those fields to your Paypal account.

    But a workaround might be adding a unique field ID to your form and this to be the chosen field as the "Custom field" on the Paypal Properties (as stated before)

    And then using this unique field to locate your order in Paypal so you can associate the order with all the necessary details.

    Let us know if further support is needed.
    Thank you