What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Please reset my SSL submissions count

    Asked by Rakuun on August 07, 2014 at 12:01 AM

    I did not know that embedding the form into a Google site uses SSL submissions by default.  I am now over limit and received an email that my form will be disabled.  I have now put my form in an iframe gadget to bypass this problem as suggested here on the support section.  May I please have my SSL submissions reset so that I may continue to use this service?

    Thank you.

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    JotForm Support

    Answered by TitusN on August 07, 2014 at 05:25 AM


    Sorry about that. 

    I have reset your SSL submission count (We can only oblige a reset request once) - your account will not be suspended. 

    Please let us know if we can assist further. 

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    Answered by Rakuun on August 07, 2014 at 07:48 PM

    Thank you.  I received another email this morning again saying my form was going to be deactivated.  I have not had any further submissions since it was reset.  Should I just ignore this email?

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    JotForm Support

    Answered by ashwin_d on August 08, 2014 at 12:03 AM

    Hello Rakuun,

    I did check your account and it seems your SSL submission count is still 11. I have reset it zero and removed your account from scheduled downgrade. 

    Please ensure that you are not using your form's secure URL or the secure embed code should be replaced with non-secure embed code. Please share your web page URL where you have embedded your form and we will take a look.

    Thank you!