Please reset my SSL submissions count

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    Rakuun
    Asked on August 07, 2014 at 12:01 AM

    I did not know that embedding the form into a Google site uses SSL submissions by default.  I am now over limit and received an email that my form will be disabled.  I have now put my form in an iframe gadget to bypass this problem as suggested here on the support section.  May I please have my SSL submissions reset so that I may continue to use this service?

    Thank you.

  • Profile Image
    TitusN
    Answered on August 07, 2014 at 05:25 AM

    Hello, 

    Sorry about that. 

    I have reset your SSL submission count (We can only oblige a reset request once) - your account will not be suspended. 

    Please let us know if we can assist further. 

  • Profile Image
    Rakuun
    Answered on August 07, 2014 at 07:48 PM

    Thank you.  I received another email this morning again saying my form was going to be deactivated.  I have not had any further submissions since it was reset.  Should I just ignore this email?

  • Profile Image
    ashwin_d
    Answered on August 08, 2014 at 12:03 AM

    Hello Rakuun,

    I did check your account and it seems your SSL submission count is still 11. I have reset it zero and removed your account from scheduled downgrade. 

    Please ensure that you are not using your form's secure URL or the secure embed code should be replaced with non-secure embed code. Please share your web page URL where you have embedded your form and we will take a look.

    Thank you!