What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Sub-user account page does not load

    Asked by silvascreen on August 07, 2014 at 05:42 AM

    Hi,

     

    I clicked on our profile page and am trying to add users but there is no response (page does not load).  Could you please assist.

     

    Many thanks.

     

    Regards,

     

    Gaurav

  • Profile Image
    JotForm Support

    Answered by Welvin on August 07, 2014 at 09:01 AM

    Hi Gaurav,

    Please try clearing your browsers cache and load the page again, try the direct link: http://www.jotformeu.com/myaccount/users

    To clear your browser cache:

    https://support.google.com/chrome/answer/95582?hl=en

    https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

     

    Also, access our preferred domain for your location which is: http://www.jotformeu.com. You can also use www.jotformpro.com since you're a paid user.

    Hope that helps. Please update us here if the issue persists.

    Thanks