What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Payment Portion of Form Not Showing Up

    Asked by media09 on August 07, 2014 at 09:08 AM

    Hi!

    The payment portion on the form I embedded on our website is not showing up where people input their card or Paypal information. I am using Joomla 2.5 (I'm new to it) but they did not work for me. Please Help because we need the form as soon as possible.

    Page URL:
    http://www.faithlandmarks.org/newsevents/eventregistration/288-ladiesn<br/>yc

    card
  • Profile Image
    JotForm Support

    Answered by david on August 07, 2014 at 11:03 AM

    Hi,

    I cloned your form to test it and it does appear to be working fine on its own:

    This leads me to believe that something on your page is conflicting with the scripts in your form.  If possible, try using the iFrame method to embed your form to your page:

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    This will allow your form to function independently from the rest of your page and greatly reduce any issues caused by the script running in your page.

    Please let us know if your form still does not function correctly in your page and we will be happy to assist you further.

    Thank you for using JotForm!

  • Profile Image

    Answered by media09 on August 07, 2014 at 12:01 PM
    Thank you David! The posting using the iFrame code works. I’m not sure why it still cuts the info off, but I will figure that our within the site. I notice that people have the option to pay via Paypal based on the Gateway I selected, but there isn’t a space for them to add their Paypal info.

    Jovan Adams
    Faith Landmarks Ministries
    Membership/IT Manager
    jadams@faithlandmarks.org
    804.262.7104 ext 124
    “Fear of the LORD is the foundation of true knowledge” Pro. 1:7a


    ...
  • Profile Image
    JotForm Support

    Answered by david on August 07, 2014 at 01:13 PM

    Hi,

    I am glad that the iFrame worked!  If it is cutting information off at the bottom of the frame you can adjust the height in the embed code.  For example:

    <span style="font-family: Arial; font-size: 12px; background-color: #ffff00;" data-mce-style="font-family: Arial; font-size: 12px; background-color: #ffff00;"><strong>1100</strong></span><span style="font-family: Arial; font-size: 12px; background-color: #fefef7;" data-mce-style="font-family: Arial; font-size: 12px; background-color: #fefef7;">px; border: medium none;" name="JotFormIFrame" frameborder="0" scrolling="no"&gt;</span>

    The credit card based Paypal transaction data is captured within the form, however when the user wants to use Paypal without the credit card option, they are redirected to Paypal's site upon form completion to enter that data.

    You can also use our Paypal checkout buttons rather than submit buttons:

    https://cms.jotform.com/uploads/image_upload/image_upload/NeilVicente/28992_09472dhfe.png

    Here is an example form:

    http://form.jotformpro.com/form/30664350890960?

    Please let us know if you have any further questions and we will be happy to help.

    Thank you for using JotForm!

     

  • Profile Image

    Answered by media09 on August 07, 2014 at 02:41 PM
    Thank you David! I changed the height to a bigger height and it still hides part of the payment portion of the form. Is there a way for me to show a scroll bar within the iframe so people know to scroll down?

    Jovan Adams
    Faith Landmarks Ministries
    Membership/IT Manager
    jadams@faithlandmarks.org
    804.262.7104 ext 124
    “Fear of the LORD is the foundation of true knowledge” Pro. 1:7a


    ...
  • Profile Image
    JotForm Support

    Answered by david on August 07, 2014 at 04:08 PM

    Hi,

    You can add this to your pages code to force any overflow to always show the scroll bar.  Add this in with your web sites HTML:

    overflow: -moz-scrollbars-vertical;

    overflow: scroll;

    The first is Firefox specific and the second should cover everything else.  If you have any further questions, please create a new thread and we will be happy to help.

    Thank you for using JotForm!

  • Profile Image

    Answered by media09 on August 07, 2014 at 04:21 PM
    I figured it out. Thank you!

    Jovan Adams
    Faith Landmarks Ministries
    Membership/IT Manager
    jadams@faithlandmarks.org
    804.262.7104 ext 124
    “Fear of the LORD is the foundation of true knowledge” Pro. 1:7a


    ...
  • Profile Image
    JotForm Support

    Answered by david on August 07, 2014 at 04:47 PM

    Glad to hear it! Let us know if there is anything else we can do for you and we will be happy to help.

    Thank you for using JotForm!

  • Profile Image

    Answered by riskprocessor on August 14, 2014 at 07:34 PM

    As a new user of Jotform, this thread was very helpful and I must say the customer service expert was very helpful, with to the point directions. I especially approve of increasing the height of the tab where the payment info needs to go, so that it is easily visible to the consumer who is putting in the details.