What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Bug - Access Denied to Submission Document

    Asked by karieravbulgaria on August 07, 2014 at 09:25 AM

    We are unable to open some of the attachments submitted through jotform. The error message is attached. Sometime the issues fixes itself within some time, but now one we have been unable to open one submission for over 6 hours. Please help.

    Screenshot
    JotForm message attached xml access denied unable to access file access
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    JotForm Support

    Answered by KadeJM on August 07, 2014 at 11:28 AM

    I checked on this and I am able to replicate the same issue. I will go ahead and forward this report about the problem to our developers so that they are aware of the problem though sometimes it is often only a temporary problem so you may want to try it again later on after a little bit of time has gone by just to check it again on your end.

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    Answered by karieravbulgaria on August 08, 2014 at 03:53 AM

    Hi, I have tried several times. All other submissions are ok. This one continues being like that for over 24hours now.

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    JotForm Support

    Answered by liyam on August 08, 2014 at 09:00 AM

    Thank you for reporting this to us, karieravbulgaria.

    The file is now available. 

    Please let us know if you continue to experience more issues or if you have other concerns.