What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    MailChimp Integration not working

    Asked by EducationQuest on August 07, 2014 at 09:42 AM

    I have set up the MailChimp Integration and copied a new API key and it does not work. It will not update a record if it already exists in MailChimp and it does not add new records. The set up wizard said everything was successful.

    does not work and
  • Profile Image
    JotForm Support

    Answered by ashwin_d on August 07, 2014 at 11:44 AM

    Hello EducationQuest,

    I'm sorry for the trouble caused to you.

    I did check your form and found that you have integrated it successfully with MailChimp but it seems all the form fields are not mapped. You have only mapped the "Phone Number" field. Please check the screenshot below:

    I would suggest you to re-integrate your form with MailCHimp and please ensure that your MailChimp list "EducationQuest" has all the fields and they are mapped correctly with your form fields. 

    Do get back to us if the issue persists.

    Thank you!