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    Edit submissions: Unable to save the changes. It reverts back to original.

    Asked by richardmarkdodd on August 07, 2014 at 10:01 AM

    I have been trying to update a submitted form where on of the fields has been entered by the parent incorrectly, however each time I edit and save it, it changes back

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    JotForm Support

    Answered by ashwin_d on August 07, 2014 at 12:06 PM

    Hello richardmarkdodd,

    I'm sorry for the trouble caused to you.

    I did clone your form and tested it by sending test submissions. I was able to successfully edit the submission multiple times and all the times the changes / edits made were recorded without any issue. I am unable to replicate the issue you are having and the changes were not reverted back.

    Please let us know which field data is being reverted and we will take a look. Can we test this issue in your own form so that we can replicate the issue? We will just test it and revert the changes we do immediately.

    We will wait for your response.

    Thank you!