PDF file: 404 error on downloading the file

Hello Dingaling_Accounts,

Thanks for using Jotform. We understand that it seems you are having issues with opening a PDF file for your form. Can you explain a bit more about your feedback so I can get a better idea of what's happening? We would be glad to assist you further with the issue you are having.

Once we receive your response, we'll be able to help you with this.

https://www.jotform.com/uploads/dingalingnyc/213225361608147/5321631448663365979/W9%202021.pdf

this is the URL i got when i open the PDF file emailed

Hi Dingaling_Accounts,

Thanks for getting back to us and for providing more information. I checked the link that you attached but got a 404 error. Are you getting the same error message? I cloned your form and ran a test submission but I was not able to replicate the issue since I received the email notification which allows me to download the PDF file that I attached. Check out the screencast I made for your reference:

Could you please tell us in what way did you get the copy of the PDF file you sent to the client? However, this error means that there is a restriction triggered when the client tried to view the PDF file. Could you please try to remove the restrictions of your account privacy settings and see if this would resolve the issue? It's easy to do. Let me walk you through it:

1. Hover over to your Avatar and click Settings.
2. Uncheck the Require log-in feature of your account Privacy settings.

Give it a try and let us know if you need any other help.