What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is this the only support?

    Asked by NUsicTV on August 07, 2014 at 01:21 PM

    We've posted several issues we have but no response? Is there another support option?

     

    Thanks

    thanks
  • Profile Image
    JotForm Support

    Answered by david on August 07, 2014 at 02:53 PM

    Hi,

    This is the best way to contact us for support.  You can also email us at "support@jotform.com".  I checked your forums threads to make sure they have received responses and it does indeed appear both have been addressed:

    http://www.jotform.com/answers/413283-Remove-X-in-lightbox-mode

    http://www.jotform.com/answers/412555-Can-t-access-forms-in-my-account

    Have you made more inquiries that we unaware of?  Please let us know and we will be happy to address those questions.

    Thank you for using JotForm!

     

     

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    Answered by NUsicTV on August 07, 2014 at 03:08 PM

    Hi David yes the only inquiry that you haven't answered is the one below which you initially replied to earlier. Many thanks for your help
      Answered by NUsicTV on August 07, 2014 at 02:14 PM

    Hi David,

     

    Thanks for your reply. 

    Unfortunately you can just click on the grey area around the lightbox and the lightbox dissappears. What I meant by removing the X was so that the user can't remove the lightbox. I.e. they have to fill out the form to get to the page.

     

    Thanks

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    JotForm Support

    Answered by david on August 07, 2014 at 04:15 PM

    Hi,

    We are happy to help.  I believe my colleague has followed up with a further response to your other thread.  Let us know if you need any further assistance,

    Thank you for using JotForm!