What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unable to submit form

    Asked by anamaineforms on August 07, 2014 at 01:55 PM

    Hi Guys,

    http://form.jotform.us/form/42105175642145 

    My form was working fine and not I can't submit the form.

    I hit submit and it says "please wait" and stays like that forever.

    Could you please look into it?

    I appreciate your help.

    You are doing a wonderful job!

    Misrak

    Page URL:
    http://form.jotform.us/form/42105175642145

    JotForm please wait and job
  • Profile Image
    JotForm Support

    Answered by KadeJM on August 07, 2014 at 03:35 PM

    I just tested this on your account and I am unable to replicate this issue since it appears to be working alright on my end. I've cleared your form cache to refresh it so can you please try this again on your side and let us know if you are still having a problem with it.

    If so then may we know what browser|browser version you are using? Are trying this via the direct form link as you provided above correct? Or is it embedded somewhere and not working?

     

     

  • Profile Image

    Answered by anamaineforms on August 07, 2014 at 03:54 PM

    Hi Kade,

    Thank you so much for your reply.

    After I sent you guys the message, I tried it in FF and IE and it worked. But it still doesn't work in Chrome Version 33.0.1750.58 beta-m.

    It is embedded: http://anamaine.org/Link-Library/Nursing-Awards-Nomination-Form.html

    I tried both the direct form link and the embedded one. Both versions work in FF and IE but not in Chrome.

    Misrak

  • Profile Image
    JotForm Support

    Answered by david on August 07, 2014 at 05:21 PM

    Hi,

    Your form appears to work fine for me in each browser I try.  However if you use the iFrame embed method, rather than the script embed method you are currently, this should greatly reduce any conflicts between elements currently on your page and your form.  Replace this line in your pages code:

    With the iFrame embed code:

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    If you are still having issues with your form in Chrome after that, please let us know and we will be happy to look into this further.

    Thank you for using JotForm!