I signed up for premium

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    dvbrar
    Asked on August 30, 2011 at 03:51 PM

    Hi I think I signed up for the premium account last time but now my account showing "out of space" with 100 submissions. Can you please take a look and see what's going on. Thank you

     

    Devin

    dvbrar@gmail.com

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    allanftd
    Answered on August 31, 2011 at 01:17 AM

    Hi dvbrar,

    For verification purposes and in order to help us investigate your claim, may we ask for the order reference # of your latest payment? 

    We'll await your response.

    JOTFORM SUPPORT

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    dvbrar
    Answered on August 31, 2011 at 11:06 AM

    You know what I can't find out of all these emails I receive form jotform. I was searching for any order history but I couldn't find any. I know that last time when I paid it reactivated my account and the warning sign was taken off. Is there anyway for you to get into my account and see the order history?
    Thanks,
    Devin
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    mliz
    Answered on August 31, 2011 at 10:27 PM

    Hi Devin.


    Your account status shows that it is already upgrade to Premium subscription.
    The submission limits has already been increased to 1000, your forms should
    be working fine as you are below the quota.

    If you have questions please do not hesitate to contact us.

    Regards,
    Mliz