What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I signed up for premium

    Asked by dvbrar on August 30, 2011 at 03:51 PM

    Hi I think I signed up for the premium account last time but now my account showing "out of space" with 100 submissions. Can you please take a look and see what's going on. Thank you




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    Answered by allanftd on August 31, 2011 at 01:17 AM

    Hi dvbrar,

    For verification purposes and in order to help us investigate your claim, may we ask for the order reference # of your latest payment? 

    We'll await your response.


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    Answered by dvbrar on August 31, 2011 at 11:06 AM

    You know what I can't find out of all these emails I receive form jotform. I was searching for any order history but I couldn't find any. I know that last time when I paid it reactivated my account and the warning sign was taken off. Is there anyway for you to get into my account and see the order history?
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    JotForm Support

    Answered by mliz on August 31, 2011 at 10:27 PM

    Hi Devin.

    Your account status shows that it is already upgrade to Premium subscription.
    The submission limits has already been increased to 1000, your forms should
    be working fine as you are below the quota.

    If you have questions please do not hesitate to contact us.