What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Suspending mistake...

    Asked by fubila1 on August 30, 2011 at 08:17 PM

    "Due to terms of use violation, your account has been suspended.
    It was suspected to be used for phishing. If you think this is a mistake please contact us to resolve this issue."

    Hi, I prepare a form with jotform as a "design contest entry form." this form has some specific settings.(vehicle dimensions, technical datas, designer names, surnames, ages and the other selections.) at this month total 50 entry sent and 93mb used. I need all those datas for my design contest organization, today is the last day for sending projects and entry form but jotform say this! :

    "Due to terms of use violation, your account has been suspended.
    It was suspected to be used for phishing. If you think this is a mistake please contact us to resolve this issue."

    I need help, please. thank you.( I can send my web site address which I use jotform, and you can see my vehicle design contest organisation.)

    I send my user name, and an e-mail with your contact form but I really need help as soon as possible.

    user name: fubila1

     best regards.

    Page URL:
    www.turkdesignstudio.com

  • Profile Image

    Answered by allanftd on August 30, 2011 at 11:16 PM

    Hi fubila1,

    Thanks for your message. Your account has been autosuspended by our built-in automated phishing detector. We have checked your account and the forms linked to your account and did not find any problems with it, so I have reactivated your JotForm account.

    Please let us know if you need further assistance. We apologize for any inconvenience.

    JOTFORM SUPPORT

  • Profile Image

    Answered by fubila1 on August 31, 2011 at 03:49 AM

    Thank you very much for your fast feedback. everything is OK now.

  • Profile Image

    Answered by allanftd on August 31, 2011 at 05:53 AM

    No prob fubila1, you're welcome.

    JOTFORM SUPPORT