What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Where does Jotform keep files that are uploaded? Is it secure?

    Asked by sy.yco on August 08, 2014 at 03:41 AM

    Also, it says that I have 100mb upload space.  Is it possible to age the documents uploaded? Keep them for only a short amount of time since I integrated with Google Drive anyways to free up the said space and allow for more form submissions?

    JotForm Submissions integrated and
  • Profile Image
    JotForm Support

    Answered by david on August 08, 2014 at 10:48 AM

    Hi,

    All of your files are stored on our secure encrypted servers.  We have several redundant data centers throughout the world also in case of failures.  We do not ever delete your submission data and because of this it is not possible to setup the automatic deletion of your submission data based its age.  You would need to go through and occasionally manually delete your uploaded files if space is an issue and this would indeed allow for more space for new submissions.

    Please let us know if you have any further questions and we will be happy to help.

    Thank you for using JotForm!

  • Profile Image
    JotForm Support

    Answered by KadeJM on November 02, 2016 at 09:26 AM

    Check our our blog https://www.jotform.com/blog/259-Keeping-Your-Uploads-Secure to find out how you can keep your file uploads even more secure. :)