What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    E-mail notifier

    Asked by macssam on August 08, 2014 at 08:28 AM

    I have really no clue how to set the Email notifier

    which is the most important part

    email
  • Profile Image
    JotForm Designer

    Answered by alev on August 08, 2014 at 09:08 AM

    Hello,

    There are couple of things you need to do please follow the tutorial link.

    Let us know if you need any further assistance

    Thank you

  • Profile Image

    Answered by macssam on August 08, 2014 at 10:15 AM

    I really don't understand this:

    5. Select/choose fields for the "Sender Details" and fill out the "Recipient E-mail" with an appropriate email address. Click next.

    how would I know who the Recipient is

    why you call this "notifier" it's very confusing

    normally I use coffecup which is simple and easy to understand

  • Profile Image
    JotForm Support

    Answered by david on August 08, 2014 at 12:20 PM

    Hi,

    There are two different types of emails that you can setup with your form.  The first we refer to as a "Notification".  These are the emails sent to the person you would like to notify each time a form is submitted.  In this case, the "Recipient" would be your email or the email of the person you would like to notify.

    http://www.jotform.com/help/25-Setting-Up-Email-Notifications

    The second is the email response sent to the people who fill out your form.  We refer to these are "Auto-responders".  In this case you would set the "Recipient" field to a field in your form that collects email addresses.  

    http://www.jotform.com/help/26-Creating-a-Form-Autoresponder

    In both instances it is best to least the sender as "noreply@jotform.com" unless you really need it to be sent from a custom domain.  This will greatly reduce any issues with the email being sent.

    I hope this clarified things a bit for you and please do let us know if you have any further questions.

    Thank you for using JotForm!

  • Profile Image

    Answered by macssam on August 08, 2014 at 05:41 PM

    I really don't understand the use of function of the "recipient"

    which in reality is the unknown sender

    until a form is submitted

    I just want to receive the submitted form

  • Profile Image
    JotForm Support

    Answered by Kiran on August 08, 2014 at 06:34 PM

    Dear macssam,

    Let me put it this way. I see that you have created a reservation form. When someone (say John) fills this form, you need to be alerted that the form is filled by John and requesting reservation. JotForm needs an email address to send this alert. The person who receives this alert is the recipient. This could be you or the person who manage the reservations. So, we leave it to your choice to enter the email address of recipient.

    I hope this clarifies the function of recipient. I see that you have added 3 notifiers with different email addresses. I would suggest to fill the form for testing purposes and see how it works. This gives you more clear idea about the notifier function.

    Please do not hesitate to get back to us if you have other questions. We are always happy to assist you.

  • Profile Image

    Answered by macssam on August 09, 2014 at 06:45 AM

    many thanks for your kind help

    although this is the most important tab

    it's very confusing and should be simplified

    choosing appropriate words would already help

  • Profile Image
    JotForm Support

    Answered by Welvin on August 09, 2014 at 12:30 PM

    I will modify the guide, for now, please check this guide for the details of each section: http://www.jotform.com/help/30-Notification-Autoresponder-Email-Details

    Thanks