frozen account

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    ayao
    Asked on August 08, 2014 at 10:12 AM

    Hello,

    Recently our workplace changed over to office 365 and in that process the account we use for jotform was frozen and any email sent to this account received a bounce back reply. It has now been resolved; however when using any link for a jotform we do not receive any email notification from the account we currently use (newcomers@ckwymca.ca). I used a different email account to test it out and it works fine but we prefer to use this specific account for work purposes. Is there any way to reactivate this account from your end  so that we can receive notifications once again?

    Please let me know if you need any further clarification. I can be reached at jcave@ckwymca.ca

    Thanks for your help,

    Jess

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    david
    Answered on August 08, 2014 at 11:59 AM

    Hi,

    I checked our mail logs and it does appear that at least one form has sent a submission notification email to the email address "newcomers@ckwymca.ca":

    I checked to see if your email was on the bounce list also and it is not.  The emails may be going to your spam folder as they come from noreply@jotform.com and occasionally are filtered by email providers.  It does appear however that your address is not blocked though.

    Please let us know if you have any further questions and we will be happy to help.

    Thank you for using JotForm!