What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    my form will not submit

    Asked by mattsjenkins on August 08, 2014 at 10:15 AM

    When people are trying to submit my form, it simply hangs on the please wait. I have had successful ones, but about half the time it will nut submit. 

    Page URL:
    http://landmark.nebo.edu/content/landmark-cornerstone-registration-for<br/>m

    please wait
  • Profile Image
    JotForm Support

    Answered by BDAVID on August 08, 2014 at 12:37 PM

    I have tested your form, and it was successfully submitted:

    Maybe it was some browser cache related issues, I would recommend you to embed your form using the iFrame code to avoid possible conflicts between codes. Before pasting the code in you webpage, make sure not to paste what is is between <script> tags, example:

    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="//form.jotform.co/form/42056211887859" frameborder="0" style="width:100%; height:465px; border:none;" scrolling="no"></iframe>

    <script type="text/javascript">window.handleIFrameMessage = function(e) {var args = e.data.split(":");var iframe = document.getElementById("JotFormIFrame");if (!iframe)return;switch (args[0]) {case "scrollIntoView":iframe.scrollIntoView();break;case "setHeight":iframe.style.height = args[1] + "px";break;}};if (window.addEventListener) {window.addEventListener("message", handleIFrameMessage, false);} else if (window.attachEvent) {window.attachEvent("onmessage", handleIFrameMessage);}</script>

    Do not paste the highlighted part. Let us know what happens, we will be glad to assist you.