my form will not submit

  • mattsjenkins
    Asked on August 8, 2014 at 10:15 AM

    When people are trying to submit my form, it simply hangs on the please wait. I have had successful ones, but about half the time it will nut submit. 

  • David JotForm Support Manager
    Replied on August 8, 2014 at 12:37 PM

    I have tested your form, and it was successfully submitted:

    my form will not submit Image 1 Screenshot 20

    Maybe it was some browser cache related issues, I would recommend you to embed your form using the iFrame code to avoid possible conflicts between codes. Before pasting the code in you webpage, make sure not to paste what is is between <script> tags, example:

    <iframe id="JotFormIFrame" onDISABLEDload="window.parent.scrollTo(0,0)" allowtransparency="true" src="//form.jotform.co/form/42056211887859" frameborder="0" style="width:100%; height:465px; border:none;" scrolling="no"></iframe>

    <script type="text/javascript">window.handleIFrameMessage = function(e) {var args = e.data.split(":");var iframe = document.getElementById("JotFormIFrame");if (!iframe)return;switch (args[0]) {case "scrollIntoView":iframe.scrollIntoView();break;case "setHeight":iframe.style.height = args[1] + "px";break;}};if (window.addEventListener) {window.addEventListener("message", handleIFrameMessage, false);} else if (window.attachEvent) {window.attachEvent("onmessage", handleIFrameMessage);}</script>

    Do not paste the highlighted part. Let us know what happens, we will be glad to assist you.