Unable to scroll through the entire email content.

  • Profile Image
    shaneponikvar
    Asked on June 30, 2022 at 03:21 PM

    I am experiencing issues with the emails and the conditions I have set up. For some reason it is not sending the full email. Why is this occurring?

  • Profile Image
    Kris
    Answered on June 30, 2022 at 06:25 PM

    Hello Shane,

    Thanks for using Jotform. We’re sorry you’re having trouble with this. Can you explain a bit more about your feedback so I can get a better idea of what's happening? What are the missing fields from the email notification that you are receiving and what conditions are not functioning on your form?

    Once we receive your response, we'll be able to help you with this.

  • Profile Image
    Shane Ponikvar 
    Answered on June 30, 2022 at 06:45 PM

    Did you follow the link to the form? I have a hundred conditions set up and probably 10 emails. I added one condition today. It’s the 1st one on the list. Suddenly it threw everything off to where it won’t send the full email.

  • Profile Image
    Marlon
    Answered on July 01, 2022 at 12:52 AM

    Hello Shane,

    We apologize for the inconvenience it has caused you. Thank you for your clarifications. Upon testing the form, I wasn't able to replicate the issue on my end. Does incomplete email notification occur to one user only? Have you tried recreating or cloning the conditions?

    In addition to that, I would suggest recreating the email notifications connected to the incomplete email notifications as shown in your screenshot.

    Give it a try and let us know if you need any help.

  • Profile Image
    shaneponikvar
    Answered on July 01, 2022 at 08:45 AM

    So your only solution is to delete everything and start over. No thanks i will figure it out on my own.

  • Profile Image
    Christopher
    Answered on July 01, 2022 at 09:03 AM

    Hi Shane,

    Thanks for reaching out to Jotform Support. Give me a moment to review your form settings. I'll be back with my tests results.

  • Profile Image
    Christopher
    Answered on July 01, 2022 at 10:30 AM

    Hi Shane,

    Thank you for patiently waiting. I have reviewed and tested your form notification emails and conditions. Your conditions are working as expected but there seems to be a problem with your Notification emails source code that is why your emails are unable to display all your form fields answers, so I created a ticket about it and escalated this to our Developer team.

  • Profile Image
    shaneponikvar
    Answered on July 08, 2022 at 09:58 AM

    What is the update on my escalated ticket?

  • Profile Image
    Ade
    Answered on July 08, 2022 at 10:25 AM

    Hello Shane,

    Thank you for getting back to us. Unfortunately, we don’t have an update yet. I know that it’s taking some time to resolve and that is very stressful. I’ve marked this as a Priority and reached out to our Developer Team again. 

    We’ll let you know as soon as there is an update. Thanks for your patience and understanding.

  • Profile Image
    shaneponikvar
    Answered on July 25, 2022 at 03:05 PM

    Is there any update. The emails are still not showing everything.

  • Profile Image
    Kris
    Answered on July 25, 2022 at 05:21 PM

    Hi Shane,

    I understand where you are coming from and how stressful this might be because this is taking longer to be fixed. I made a follow-up with the team now and make sure to get an update from them. Rest assured that once they have their hand on this, the team will have action as soon as possible. They will contact you on this thread or we will update you as soon as we get the latest update.

    Thank you for your patience and understanding.


  • Profile Image
    batuhanatalay
    Answered on July 27, 2022 at 04:30 AM

    Hi,

    We apologize for the problem you are experiencing. When we did our relevant checks, we found that your email body is too long. Therefore, it gets stuck at the limit on the database side. That's why your mail body seems to be missing. We continue to work on this, but as you can imagine, it may take some time to produce a permanent solution.


    As a temporary solution;

    If you can shorten your notification mail to a maximum of 150 fields after deleting and recreating it. It will work seamlessly. As I said, we are working on it to solve this problem. When the process is completed, you will be able to add as many fields as you want to the notification mail.


    Thank you for your tolerance for this situation.

  • Profile Image
    Shane Ponikvar 
    Answered on July 27, 2022 at 11:19 PM

    I have deleted emails and set up conditional emails. But they are not working correctly. For some reason they are all mixed up. They didn’t save. One even says “Email not found”. Why is this occurring? I have long forms but this is the only one doing this.

  • Profile Image
    Marlon
    Answered on July 28, 2022 at 01:15 AM

    Hi Shane,

    We sincerely apologize for any delay. I can see that we've already escalated this to our back-end team; however, we're still waiting for their feedback. Rest assured that we'll keep you posted once we have an update from them.

    Thank you for your patience and understanding as we look into this further.

  • Profile Image
    batuhanatalay
    Answered on August 03, 2022 at 08:52 AM

    Hi Shane,

    We are working on it.


    As a temporary solution;

    If you can shorten your notification mail to a maximum of 150 fields after deleting and recreating it. It will work seamlessly.


    First of all,

    Please create a new email and please edit these part of your form as you want

    pe00wZidH8-qGtq5eS6uk6FavITxAevB06UP3L_j



    Secondly,

    Please shorten email body. Click any field what you can delete from email body and click the “delete row” button from pop-up menu

    ptKCf65vwTgIY1br5sqNRB9ziyQcsgaVulZzUyNb

    When your email body includes shorter than 150 fields, It will be working fine


    Finally,

    If you want to receive all fields, you can use  the “PDF Attachment” feature.  After activating this option all fields should send via PDF file.


    For activating this option,

    Please click “Advanced” tab in email, after that please turn on the “PDF Attachment”


    mxzRLCnijAePUtjN_nyDjbMQFWkzXCabI5uG4E39


    As a second temporary solution;


    We can create a dummy email for you and you can copy this email. After that you can replace any field as you want.


    For the replacing,

    Firstly please change field label with what you want to add.(1) after that click second cell in that row (2) and click “+ Form Fields” button and select field what you want to add. (3)

    o1OaMUMmyeiaOj6WRJ1AAIk3ZVWJPa7Y1I-P3Piq


    If you want to create dummy email please let us know


  • Profile Image
    mustafa
    Answered on August 05, 2022 at 01:53 AM

    Hi Shane,

    As my colleague mentioned, the issue is related with the size of your email. The required fix will take time. Shortening the email body or generating a submission PDF and attaching it to the email may help at this point while we're working on the actual fix.

    If you need help regarding shortening the email body or generating submission PDFs, please let us know. Our support team can help you for both options.

    Thanks for your patience.