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  • Profile Image

    Estamos com problemas no recebimento de email.

    Asked by JLI on August 08, 2014 at 03:33 PM

    Boa Tarde.

    Somos uma empresa localizada no Rio Grande do Sul / Brasil.

    Temos um pacote com vocês, para recebimento e armazenamento de emails. Porém, muitos clientes estão reclamando que os emails enviados à nós estão retornando.

    Isso seria um problema de espaço? Se não, qual seria o motivo?

    Aguardamos retorno.

    Att.

    Jorge Luis Inzaurralde

    email Emails
  • Profile Image
    JotForm Support

    Answered by david on August 08, 2014 at 03:50 PM

    Hi,

    I checked your account and you are well under your limits so that is definitely not the issue.  I checked the email notification associated with your form however and it appears you have multiple recipients but have separated them by a ":" instead of a "," 

    Please change this from:

    vendas@maqpratic.com.br;jli.ltda@hotmail.com

    to:

    vendas@maqpratic.com.br, jli.ltda@hotmail.com

    and your emails should work once again.

    Please let us know if you have any further questions and we will be happy to help.

    Thank you for using JotForm!