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thermographyAsked on July 1, 2022 at 1:12 AM
Hello,
We are noticing with #3 the calculations are off. It is not calculating the correct number of bottles.
Can not figure out why. Below is a picture of the exact question and conditional logic that is not calculating things correctly.
Page URL: https://form.jotform.com/221298444935060 -
Marvin_JReplied on July 1, 2022 at 3:31 AM
Hi Matthew,
Thanks for reaching out to Jotform Support. I've cloned your form and look in to the condition you have created but I can't find the one showing on your screenshot. Can you please send a screenshot that showing the number of the condition. See screenshot below on how to check the number.
Once we hear back from you, we'll be able to move forward with a solution.
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thermographyReplied on July 1, 2022 at 9:09 AM
it is this question with conditional logic. This question on the form only has 1 conditional logic attached.
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Marlon_T Jotform SupportReplied on July 1, 2022 at 9:35 AM
Hello Matthew,
We apologize for the inconvenience it has caused you. Upon cloning and testing your form, I can't replicate the issue on my end. Have you tried removing the parenthesis on the first part of the operations?
To confirm, the operations should be:
Total Amount per... * Number of Days... / Grand total of U = Number of Bottles Needed For Their Protocol #3.
If you have any further questions, please let us know.
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thermographyReplied on July 1, 2022 at 9:53 AM
as you can see on any other condition for #1 and #2 and so on for any other asking the same question.
The conditional logic is the same. Why would it matter on the paraenthesis for one and not the other 9 questions?
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thermographyReplied on July 1, 2022 at 9:55 AM
do I need to just completely delete #3.... and then redo it since it is glitching.
You can see in the submissions for #3 that the number of bottles is not calculating correctly for them, but the other calculate just fine.
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Richie JotForm SupportReplied on July 1, 2022 at 10:33 AM
Hi thermography,
I have checked your conditions and it seems to be correct.
I have tested a cloned version of your form and it seems the value and calculation is showing correctly at my end.
My cloned form:https://form.jotform.com/221813843451958
Can you please try your form again and let us know how it goes?