What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    If i purchase a $129 package and then realize i need more space, do i pay the difference between the cost or it is an entire new cost?

    Asked by FYSABadges on August 08, 2014 at 04:13 PM
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    JotForm Support

    Answered by david on August 08, 2014 at 04:44 PM


    We normally do not process refunds after 30 days.  However in the case of users who purchase a yearly plan only to find out later they need a higher level subscription, we do make exceptions and provide a partial refund of the yearly subscription or we can add time to to the upgraded subscription.

    Please let us know if you have any further questions and we will be happy to help.

    Thank you for using JotForm!