What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I recieved the email about renewing our membership, but when I went to sign in, I was told that very email address wasn't found ! What should I do? I

    Asked by Lorie Amass  on August 08, 2014 at 04:21 PM

    I recieved the email about renewing our membership, but when I went to sign in, I was told that very email address wasn't found ! What should I do? I probably need to reset my password.

    email
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    JotForm Support

    Answered by Kiran on August 08, 2014 at 04:52 PM

    I see that there is a guest account registered with this email address created today. Could you confirm your email address that you have received our email on renewing the membership? Probably it should be another email address.

    If you don't remember the email address registered, it would be great if you can provide us with the form ID or the webpage URL where you hosted one of our forms. This would help us in identifying your account and its status.

    We'll wait for your response. Thank you.