What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by trimistopheles on August 08, 2014 at 09:22 PM

    Why does it say that my subscription is expired when I am up to date?

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    JotForm Support

    Answered by Welvin on August 09, 2014 at 10:31 AM


    Our apologies! I'm not sure of the possible cause of that, but maybe because of the old subscription record which is already cancelled. The up to date payment is actually attached to your account, but the system forgot to update the record to your My Account - Billing section. I've fixed it for you. Please kindly check now.

    Thank you!