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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Error Message

    Asked by AtlRgnZetas on August 08, 2014 at 10:34 PM

    Good Morning/Afternoon/Evening, 

     

    We are currently using jotform for registration purposes for a major conference.  The problem is that when the delegates are using their VISAs they are receiving an Error Message.  

    Please let me know what could be done to remedy this quickly!  

    Thank you for your cooperation and immediate attention concerning this matter.

     

    Stacia Y. Davis

    Web Administrator

    Page URL:
    http://www.atlanticregionzetas.org/registration.html

    Screenshot
    configuration error error message
  • Profile Image
    JotForm Support

    Answered by Welvin on August 09, 2014 at 10:39 AM

    Hi Stacia,

    The problem seems to be related to your PayPal Pro merchant account configuration. You can check the error code information on this page: https://cms.paypal.com/us/cgi-bin/?cmd=_render-content&content_ID=developer/e_howto_api_nvp_errorcodes.

    10500  - error code

    Invalid Configuration 

    This transaction cannot be processed due to an invalid merchant configuration. 

    Occurs when you have not agreed to the billing agreement.

     

    10501  - error code

    Invalid Configuration 

    This transaction cannot be processed due to an invalid merchant configuration. 

    Occurs when the billing agreement is disabled or inactive.

     

    Please make sure that your PayPal account is ready to accept payments. We also suggest contacting Paypal Support for further assistance regarding this matter.

    Thank you!