What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is my form loading so slow?

    Asked by gndzero on August 09, 2014 at 12:31 AM

    My form GZ-quote, is loading slow. It isn't my internet speed or my computer - it is happening to customers, and people in the office as well, regardless of windows versions and browser or internet speeds.

     

    I have blazing fast speed and it still hesitates before completely loading, those with slower speeds think the page is broke because the form doesn't load immediately when the page comes up.

    Page URL:
    http://www.gndzero.com/order.php

    loading slow
  • Profile Image
    JotForm Support

    Answered by Welvin on August 09, 2014 at 11:18 AM

    Hi,

    We're sorry to hear that. It seems like there is a conflict to the page between the current form embed codes and to your website scripts, especially the jQuery libraries. I would advise to re-embed your form using our iFrame method to fix this conflict and the issue of the speed of that form. Also, make sure to re-embed the form while logged in to our domain www.jotform.us, our preferred domain for US clients.

    Hope that works. If the issue persists, please be sure to update us here.

    Thank you!