Not Receiving Password Rest Link

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    Mackenzie
    Asked on July 01, 2022 at 10:31 AM

    Hello Support,

    I am not receiving an email to reset my password (mackenzie.oneill@austintexas.gov). Can you please resolve and send one asap?


    Thank you,

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    Ravi
    Answered on July 01, 2022 at 10:57 AM

    Hello Mackenzie,

    Thanks for reaching out to Jotform Support. I have checked this mackenzie.oneill@austintexas.gov. email Id in the backend, I am unable to find any account associated with this mail ID. That is the reason you are not receiving any email for resetting the password. You can proceed with creating a new account using this mail ID.

    Let us know if there’s anything else we can help you with.