- blocmagAsked on August 09, 2014 at 09:25 AM
I added a sub-user and want to share specific forms, but none of my forms will show up for me to select. Please advise.
I have included a snapshot.
- JotForm SupportWelvinAnswered on August 09, 2014 at 02:32 PM
Sub-Account feature is working fine here. But I can replicate it when viewing/trying it to your account. Let me forward this thread to our developers so they can further check and investigate the cause of this. You will be notified here once the issue is fixed.
- blocmagAnswered on August 11, 2014 at 09:16 AM
Any response from developers yet?
- jedcadornaAnswered on August 11, 2014 at 11:05 AM
This thread has already been assigned to one of our developers and will updated this thread as soon as there is an update or if a fix has been applied. We apologize if this takes too long, but we can't really provide an ETA on this.
This thread has been marked as urgent so hopefully you'll receive a response soon. Thank you for your patience.
- blocmagAnswered on August 11, 2014 at 05:38 PM
Any word on this issue?
- JotForm SupportWelvinAnswered on August 11, 2014 at 05:46 PM
Our apologies, but there's no update yet from our developers. They should respond here when there are updates.
- blocmagAnswered on August 20, 2014 at 03:26 PM
It's been more than a week and I still have not gotten a response. Please advise?
- JotForm SupportEltonCrisAnswered on August 20, 2014 at 05:40 PM
Our sincere apologies. There is not updates as of the moment but one of the assigned developer is looking into this issue. It may take some time though because it involves tweaking the API. Once it is resolved, we'll let you know.
Thank you for your continued patience and understanding.
- JotForm SupportpaulsimpsonAnswered on August 23, 2014 at 10:13 PM
We are very sorry for this issue you are experiencing. It has been caused by a temporary data issue on our end. The problem is being worked on and the forms list will be restored ASAP. I would like to apologize for any inconvenience this has caused you.
- JotForm SupportpaulsimpsonAnswered on August 27, 2014 at 08:37 PM
The problem has now been fixed. Once again, we are sorry for any inconvenience this may have caused you.
Thank you for using JotForm