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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    No forms are visible when sharing individual forms to sub-account

    Asked by blocmag on August 09, 2014 at 09:25 AM

    I added a sub-user and want to share specific forms, but none of my forms will show up for me to select. Please advise.

    I have included a snapshot.

    Screenshot
    sub-user
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    JotForm Support

    Answered by Welvin on August 09, 2014 at 02:32 PM

    Hi,

    Sub-Account feature is working fine here. But I can replicate it when viewing/trying it to your account. Let me forward this thread to our developers so they can further check and investigate the cause of this. You will be notified here once the issue is fixed.

    Thank you!

  • Profile Image

    Answered by blocmag on August 11, 2014 at 09:16 AM

    Hi,

     

    Any response from developers yet?

     

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    Answered by jedcadorna on August 11, 2014 at 11:05 AM

    Hello,

    This thread has already been assigned to one of our developers and will updated this thread as soon as there is an update or if a fix has been applied. We apologize if this takes too long, but we can't really provide an ETA on this.

    This thread has been marked as urgent so hopefully you'll receive a response soon. Thank you for your patience.

  • Profile Image

    Answered by blocmag on August 11, 2014 at 05:38 PM

    Hello,

     

    Any word on this issue?

     

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    JotForm Support

    Answered by Welvin on August 11, 2014 at 05:46 PM

    Our apologies, but there's no update yet from our developers. They should respond here when there are updates. 

    Thank you!

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    Answered by blocmag on August 20, 2014 at 03:26 PM

    It's been more than a week and I still have not gotten a response. Please advise? 

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    JotForm Support

    Answered by EltonCris on August 20, 2014 at 05:40 PM

    @blocmag 

    Our sincere apologies. There is not updates as of the moment but one of the assigned developer is looking into this issue. It may take some time though because it involves tweaking the API. Once it is resolved, we'll let you know.

    Thank you for your continued patience and understanding.

    Best Regards!

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    JotForm Support

    Answered by paulsimpson on August 23, 2014 at 10:13 PM

    Hi,

    We are very sorry for this issue you are experiencing. It has been caused by a temporary data issue on our end. The problem is being worked on and the forms list will be restored ASAP. I would like to apologize for any inconvenience this has caused you.

    Regards

    Paul

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    JotForm Support

    Answered by paulsimpson on August 27, 2014 at 08:37 PM

    Hi,

    The problem has now been fixed. Once again, we are sorry for any inconvenience this may have caused you.

    Thank you for using JotForm