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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Submissions are not appearing after paypal payments

    Asked by crcrockwood on August 09, 2014 at 11:30 AM


    Submissions are not appearing after paypal payments from http://www.jotform.ca/form/42085812225248.

    They do get written from this clone of the form using the free option (added to the clone) http://www.jotform.ca/form/42204807706249.


    How do I fix this?

    Page URL:

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    Answered by crcrockwood on August 09, 2014 at 11:40 AM

    I found a post on this and found the submissions under Submissions/Incomplete payments

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    JotForm Support

    Answered by jonathan on August 09, 2014 at 07:34 PM


    For additional details, I also suggest checking this user guide

    1. -How-to-View-Incomplete-Payments

    2. -How-to-setup-Incomplete-Payment-Notification-E-mail

    3. -Paypal-Incomplete-Payments-FAQ

    Hope this help also. Contact us anytime should have further concern.